Privacy policy

Last updated: September 14, 2025

Welcome to Her Sapphire. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, use our services, or interact with us in any other way (collectively, the “Services”). Our store is hosted and powered by Shopify Inc., which supports the secure delivery of our e-commerce experience.

By accessing or using our Services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect
We collect the personal information you provide directly and data that is collected automatically when you interact with our site or Services.
a) Personal Information You Provide
When you engage with our store, we may collect:
Contact Information: Name, email address, billing and shipping addresses, and phone number.
Payment Information: Credit/debit card details and payment confirmation data.
Communications: Any information you send via customer service inquiries, feedback, or other interactions.
b) Automatically Collected Information
When you browse our store, we automatically receive:
Your IP address, browser type, time zone, and device information.
Browsing behavior (e.g. pages visited, time spent, items viewed or added to cart).
Cookies and other tracking technologies (see Section 7).

2. How We Use Your Information
We use your personal data to:
Fulfill Orders: Process payments, arrange delivery, manage returns or exchanges.
Provide & Improve Services: Customize your shopping experience, recommend products, and remember your preferences.
Communicate with You: Send order updates, respond to inquiries, and provide customer support.
Marketing & Advertising: Send promotional emails (only with your consent) and show personalized ads.
Ensure Security & Prevent Fraud: Monitor activity to protect you and our Services from unauthorized use.
Legal Compliance: Comply with applicable laws, legal processes, and enforce our Terms of Service.

3. Consent & Your Choices
By placing an order, submitting information, or contacting us, you give consent for us to use your information for the stated purposes.
If we ask for your personal information for secondary uses like marketing, we will either ask you directly for explicit consent or give you the option to opt out.
Withdraw Your Consent
You can withdraw your consent at any time by emailing us at support@hersapphire.com.au. This will not affect processing that occurred before your withdrawal.

4. Sharing of Personal Information
We may share your personal information with:
Shopify: Our store platform provider, to process transactions and deliver services.
Service Providers: Payment gateways, shipping companies, IT partners, and analytics tools.
Marketing Partners: For promotional activities (only with your consent where required).
Legal & Compliance: When required by law, court order, or to protect our legal rights.
Business Transfers: In connection with mergers, acquisitions, or sale of company assets.
We do not sell your personal information.

5. Shopify’s Role
Our website operates on Shopify Inc., which provides the secure e-commerce platform we use to sell our products and services.
Data Security:
Your personal information is safely stored in Shopify’s protected databases, with firewall protection in place.
Payments:
If you choose to pay directly by card, Shopify securely encrypts your details according to PCI-DSS (Payment Card Industry Data Security Standard) regulations. These standards are maintained by the PCI Security Standards Council, which includes major providers like Visa, Mastercard, American Express, and Discover.
Payment data is stored only as long as needed to complete your transaction, then it’s deleted.
All payment gateways used meet the same strict PCI-DSS requirements to ensure your information is handled securely.
To learn more about Shopify’s data practices and your rights, visit:
 https://www.shopify.com/legal/privacy

6. Third-Party Services & Links

We partner with third-party providers who access your personal data solely to deliver the services we rely on them for.
Some, like payment gateways, operate under their own privacy guidelines. Because we must share certain transaction-related details with them, we encourage you to review their privacy policies to understand how they manage your information.
If any provider operates outside your home country, your data may be subject to that region’s legal requirements. 
Please note: once you navigate away from our website—whether through redirection or external links—our Privacy Policy no longer applies.
External Links Notice:
Our website may link to other platforms. As we don’t control their privacy practices, we suggest reviewing their policies before engaging with them.

7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve site functionality and performance.
Remember login details and shopping cart contents.
Track visitor activity and preferences for a better shopping experience.
You may choose to disable cookies in your browser settings, though some features of the site may not function as intended.
Examples of Cookies Used:
_session_id: Tracks session data.
_shopify_visit & _shopify_uniq: Visitor counts and behavior.
cart: Stores your cart details.
storefront_digest: Authenticates access to protected areas.

8. Security & Data Retention
We implement appropriate security measures to protect your personal information. Sensitive data (like credit card details) is encrypted using SSL and stored with AES-256 encryption through Shopify.
We retain your information only as long as necessary to:
Fulfill your transactions.
Comply with legal obligations.
Resolve disputes and enforce policies.
Despite our efforts, no system is completely secure. Use caution when sending personal information over the internet.

9. Minimum Age Requirement
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect data from minors.
By accessing this website, you acknowledge that you have reached the legal age of majority in your region, or that you are of legal age and have authorized any minors under your care to use this site.

10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Correction: Request correction of inaccurate information.
Deletion: Ask for your data to be deleted (subject to certain exceptions).
Opt-Out: Choose not to receive marketing communications.
To exercise these rights, contact us at support@hersapphire.com.au. We may verify your identity before proceeding.
For information about your rights under Shopify’s processing, visit:
 https://privacy.shopify.com/en

11. International Transfers
If you are accessing our Services from outside Australia, your information may be transferred to and processed in countries that have different data protection laws than your own.
Where required by law, we use approved transfer mechanisms such as the EU Standard Contractual Clauses to ensure data protection.

12. Changes to This Policy
Our Privacy Policy may be revised occasionally, with changes taking effect as soon as they’re published, so please review it frequently. In the event of major updates, we will inform you through this page, outlining what data we collect, how we use it, and when it may be shared.
If Her Sapphire undergoes an acquisition or merger, your information may be transferred to the new entity to maintain uninterrupted service.

13. Inquiries & Contact Details
For requests regarding access to, corrections to, or deletion of your personal information, or if you have any questions or concerns, feel free to reach out to us:
Her Sapphire – Privacy Compliance Team
Email: support@hersapphire.com.au